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Terms of Service

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Acceptance of Terms

By accessing or using this service, you agree to be bound by these Terms of Service. If you do not agree, please do not use the service.

Description of Service

We provide a software-as-a-service platform for AI-powered image and video generation. We may modify, suspend, or discontinue any part of the service at any time, with reasonable notice where possible.

AI Models We Use

Content on this platform is generated by third-party AI models. We currently use the following models:

  • Image generation: Third-party AI models power standard and high-resolution image generation, editing, and multi-character composition.
  • Video generation: Kling 2.6 (motion control), Kling AI Avatar (lip sync), and ByteDance Seedance 1.5 Pro (image animation).
  • Image upscaling: Topaz Image Upscale.

We may update this list as we add, replace, or retire models. Material changes will be reflected on this page.

User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately of any unauthorized use or security breach.

Acceptable Use

You agree not to:

  • Violate any applicable laws or regulations.
  • Infringe on the intellectual property or other rights of any party.
  • Attempt to gain unauthorized access to our systems or data.
  • Interfere with or disrupt the integrity or performance of the service.
  • Use the service to send spam, malware, or other harmful content.

In addition, your use of the AI generation features is governed by our Acceptable Use Policy, which prohibits generating sexual/NSFW content, graphic violence, hate speech, content that sexualizes or endangers minors (CSAM), deepfakes or impersonation of real people, and content that infringes copyright or trademarks. Violations may result in content removal, account suspension, or permanent termination as described in that policy.

Payment and Billing

Paid features are billed in advance for the selected billing period. Credit packs are one-time purchases; subscriptions renew automatically each billing period until cancelled. You can cancel a subscription at any time from your account settings — cancellation stops future renewals and takes effect at the end of the current billing period. You are responsible for providing accurate billing information.

Refund Policy

Eligible for a full refund:

  • Unused credits within 7 days. If you have not used any of the purchased credits, you may request a full refund within 7 days of purchase.
  • Billing errors. Duplicate charges or amounts charged in error are refunded in full.
  • Statutory withdrawal right. If you are a consumer in a jurisdiction with a mandatory withdrawal period (e.g. the 14-day right of withdrawal in the EU/UK), that right is preserved for your first purchase. It no longer applies once you start using the purchased credits, which you expressly consent to when generating content.

Not eligible for a refund:

  • Credits that have already been consumed to generate content. Each generation consumes computing resources from third-party AI providers that we cannot recover.
  • Subscription fees for billing periods that have already ended.
  • Dissatisfaction with AI output quality alone, since generative results are inherently variable. If a generation fails due to a technical error on our side, the credits for that generation are automatically returned to your account instead.

How to request a refund:

  1. Email us at support@consistentcharacterai.com with the subject "Refund request".
  2. Include the email address of your account and the transaction ID (shown in your payment receipt or on the Payment page in your account settings).
  3. We reply within 2 business days and resolve eligible requests within 5 business days. Approved refunds are returned to your original payment method; bank processing may take an additional 5–10 business days.

Intellectual Property

The service and its original content, features, and functionality are owned by us and are protected by international copyright, trademark, and other intellectual property laws.

Termination

We may suspend or terminate your access to the service at any time if you violate these terms. You may close your account at any time through your account settings.

Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of or inability to use the service.

Changes to These Terms

We may modify these Terms at any time. We will notify users of any material changes by updating the date at the top of this page and, where appropriate, sending a notice through the service.

Contact

If you have questions about these Terms, please contact us at the email address provided on our website.